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Cancel, no-show and the waitlist

Cancel or mark a no-show from the bookings list, and fill the gap from the waitlist. The client is told by email at each step.

Who can do this
Everyone
Where to find it
Dashboard > Diary > Bookings
  1. Step 1: Open Diary, then Bookings.
  2. Step 2: Find the booking and open its row actions.
  3. Step 3: Press Cancel to cancel it, or No show if the client did not arrive. An email goes to the client.
  4. Step 4: To fill the gap, open the Waitlist page: add /waitlist to the end of your dashboard address.
  5. Step 5: Find a client waiting for that service and press Notify. They get an email with the slot.
  6. Step 6: When they book, press Mark as booked on their waitlist entry.

Check it worked: The slot shows free in the Diary, and the waitlist entry is marked booked once the client takes it.

Note: Clients join the waitlist themselves from your booking page when no slot suits them.

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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.