Privacy Policy

At Salony, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

When you register for an account or use our services, we may collect:

Account Information: Name, email address, phone number, business name, and billing details
Client Data: Information about your salon clients that you enter into the system
Staff Data: Information about your team members
Service Data: Details about your services, pricing, and bookings
Communications: Messages you send through our platform

1.2 Automatically Collected Information

When you use our services, we automatically collect:

Device and browser information
IP address and location data
Usage data and analytics
Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process transactions and send related information
Send you technical notices and support messages
Respond to your comments and questions
Develop new products and features
Monitor and analyze trends and usage
Detect, investigate, and prevent security incidents
Personalize and improve our services

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

Contract: Processing necessary to perform our agreement with you
Consent: Where you have given explicit consent
Legitimate Interests: For purposes that are in our legitimate business interests
Legal Obligation: To comply with applicable laws

We may share your information with:

Service Providers: Third parties who perform services on our behalf (e.g., payment processing, email delivery, hosting)
Business Partners: With your consent, for integrations you enable
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

Personal data is deleted within 30 days
Backups are purged within 90 days
Some data may be retained longer for legal or audit purposes

6. Your Rights (GDPR)

Under GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a machine-readable format
Restriction: Request limitation of processing
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where consent is the basis for processing

To exercise these rights, contact us at hello@salony.co.uk.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

TLS encryption for data in transit
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication
Secure data centres with physical security

8. International Data Transfers

Your data is primarily stored in UK/EU data centres. If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

9. Cookies and Tracking

We use cookies and similar technologies for:

Essential Cookies: Required for the service to function
Analytics Cookies: To understand how you use our service
Preference Cookies: To remember your settings

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Data Protection Officer
Email: hello@salony.co.uk
Address: , ,

13. Supervisory Authority

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

Note: This is a template document and should be reviewed by a legal professional before use. Salony Ltd is not responsible for ensuring this document meets your specific legal requirements.