Follow a booking from pending to completed

Every booking shows one clear next step at each stage of the visit, so the right button is always the obvious one.

Step 1: Open the booking from Today or the Diary.
Step 2: Read the stage bar: pending, confirmed, arrived, in service, checkout, completed.
Step 3: Press the single highlighted action to move it on. Other actions sit under the ... menu.
Step 4: Add extras to the booking if the client asks for more on the day.
Step 5: Check the price breakdown against what was quoted before you reach checkout.

Check it worked: The booking shows the next stage, and Today reflects it.

Tip: You can reassign the team member or change the time from the same panel.

Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.

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