Review requests and rebook prompts

Two emails that bring clients back: a request for a review after a visit, and a nudge when it is time to rebook.

Who can do this: Owners only
Where to find it: Dashboard > More > Settings > Booking policy > Retention

Step 1: Open Settings, then Booking policy, and find Retention.
Step 2: Tick Review requests. The client gets a link to leave a review after their booking is completed.
Step 3: Tick Rebook prompts. The client gets a nudge when they are due back, based on the service.
Step 4: Press Save.

Check it worked: Complete a test booking: the review request arrives, and the review shows in your notifications when answered.

Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.