What your clients receive
Every email goes from your salon name with your logo. Here is the full list, so you know what a client means when they say "I got an email".
- Who can do this
- Owners only
- Where to find it
- Dashboard > More > Settings > Booking policy
Around a booking
- Confirmation when the booking is made, with the date, time, team member and your address.
- Reminder before the booking, at the time you set.
- Cancellation, whether the client or the salon cancelled.
- No-show notice if you mark one.
- A proposed new time when you move a confirmed booking, with a link to confirm or decline, and a confirmation once they answer.
After a visit
- A review request, if switched on.
- A rebook prompt when it is time to come back, if switched on.
Other
- A waitlist email when a slot opens and you notify them.
- A payment reminder for an unpaid link, once online payments are on.
- Sign-in emails for their client account.
Check it worked: Each email names your salon, and the client can change what they receive from their account preferences.
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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.