Check-in and reviews

Two moments at either end of the visit: the client checks in by scanning your code, and afterwards can leave a review from the email you send.

Who can do this: Owners only
Where to find it: Today > Scan to check in > and the review email

Step 1: Show the Scan to check in code from Today at the desk.
Step 2: The client scans it and their booking moves to Arrived.
Step 3: After the visit, if review requests are on, the client receives an email with a link.
Step 4: They choose one to five stars, add a comment if they like, and submit.
Step 5: You approve, reply to or hide the review from the dashboard.

Check it worked: Check-ins show on Today; reviews arrive as notifications.

Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.