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Propose a new time to a client

When you move a confirmed booking, the client can be asked to agree. They confirm or decline from the email, and the proposal expires if they do not answer.

Who can do this
Everyone
Where to find it
Dashboard > Diary
  1. Step 1: Drag the booking to the new time in the Diary.
  2. Step 2: Choose Ask the client to confirm.
  3. Step 3: The client gets an email showing the old time and the new one, with Confirm and Decline buttons.
  4. Step 4: Watch the booking: it shows as proposed until they answer, then confirmed or back at the original time.

Check it worked: Notifications tell you when the client answers.

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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.