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Set confirmations and reminders

Choose whether clients get a confirmation, how long before a booking the reminder goes, and whether your team gets a heads-up.

Who can do this
Owners only
Where to find it
Dashboard > More > Settings > Booking policy
The Booking policy card with the confirmation and reminder switches
Settings: Booking policy
  1. Step 1: Open Settings, then the Booking policy card.
  2. Step 2: Tick Confirmation email.
  3. Step 3: Set the reminder time in minutes or hours before the booking.
  4. Step 4: Under team reminders, set the heads-up time before each booking and the alert when a service runs over.
  5. Step 5: Press Save.

Check it worked: Book a test slot: the confirmation arrives at once, and the reminder arrives at the time you set.

Note: Text message reminders are not available yet. Every reminder goes by email for now.

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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.