Reviews from clients

After a visit, a client can be asked for a review. You decide which reviews show and reply to any of them.

Who can do this: Managers and above
Where to find it: Dashboard > Notifications > a review

Step 1: Switch on review requests under Settings, then Booking policy.
Step 2: When a review arrives, open it from the notification.
Step 3: Press Approve to show it or Reject to keep it private.
Step 4: Press Feature to pin it, or Respond to reply to the client.
Step 5: Add an internal note if the team needs context.

Check it worked: Approved reviews are listed; rejected ones are hidden but kept.

Review requests and rebook promptsReminders and emails

Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.