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The client's account

Clients can sign in to see their bookings, cancel, manage rewards and their preferences, download their data or delete their account.

Who can do this
Owners only
Where to find it
Booking page > My account
  1. Step 1: The client presses My account and signs in with a magic link sent to their email, or a password if they set one.
  2. Step 2: They see their next booking, anything awaiting a patch test, and past visits.
  3. Step 3: They can cancel a booking. A warning explains any consequence before they confirm.
  4. Step 4: Under Rewards they see points and can redeem rewards.
  5. Step 5: Under Preferences they choose which emails they receive.
  6. Step 6: Under My data they can download everything held about them, and under Delete account remove it.

Check it worked: A client who cancels from their account shows as cancelled in your Diary, and you get a notification.

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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.