Patch tests, loyalty points and cancellation policy per service

Three settings on each service that protect the client, reward them and set expectations.

Who can do this: Managers and above
Where to find it: Dashboard > More > Services > a service

Step 1: Open the service.
Step 2: Tick Needs a patch test and choose the allergen and how many hours before the booking the test must be done.
Step 3: Set the loyalty points the client earns for this service.
Step 4: Write the cancellation policy the client sees when they book.
Step 5: Set the maximum duration if the service can run long.
Step 6: Press Save.

Check it worked: The service shows a patch-test flag in the list and the policy appears on the booking page.

Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.