Block, deactivate or delete a client
Stop a client booking without losing their history, or remove them completely when you need to.
- Who can do this
- Owners only
- Where to find it
- Dashboard > Clients > a client > Status
- Step 1: Open the client and find their Status.
- Step 2: Choose Inactive to hide them from day-to-day lists while keeping their history.
- Step 3: Choose Blocked to stop them making any future booking.
- Step 4: To remove them entirely, press Delete client and confirm.
Check it worked: The status shows on the record. A blocked client cannot book online or be booked at the desk.
Caution: Deleting removes the client's profile, points and personal data. Their past bookings stay in your figures without a name.
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Last reviewed 22 October 2026 by Sam. Something look different? Open More, then Report Issue in your dashboard and name this guide.